Notifii is a web-based service that enables mailbox rental providers to notify their mailbox customers whenever they receive mail or packages. Notifii also sends renewal notices to boxholders when their mailbox rental is about to expire. Learn more about Notifii.

Notifii’s package notification service is designed for any business that receives packages on a recipient’s behalf and waits for the recipient to pick it up later. This includes post offices, shipping/mailbox stores, corporate mailrooms, self storage facilities, and apartment complexes.

Yes, any business located any where in the world can use Notifii. The customer notifications via text messaging is currently limited to mobile numbers in the United States and Canada, but all other features work for all customers.

Notifii is free for the first month and just $19 per month for up to 300 mailboxes. Learn more about our pricing.

No. To make it absolutely risk-free for you, you can sign up for a free trial account with NO credit card information. Near the end of the trial period, we will ask you to provide a credit card if you like to continue the service. If you do not provide a credit card by the end of your free trial, you account will automatically cancel.

Our notification service is enabled through our website, so there is nothing for you to download or install. You just need to have an internet connection and a web browser. We recommend a monitor screen resolution of at least 1024x768.

You do not need any special hardware. You may need a barcode scanner to scan package tracking numbers (any barcode scanner will work and you probably already have a barcode scanner). You may need a printer to print package signature slips (any printer will work and you probably already have a printer).

Yes, as each account supports one store location. This helps prevent mistakes (such as an employee at “Store A” mistakenly sending notices to customers at “Store B”).

If you have multiple stores, we'll discount the price of the second store account by 30%. The third store account will also be discounted 30%, and so forth.

No, that will not be a problem. Notifii can accomodate any mailbox numbering scheme you use in your store.

Yes, you can always add more mailbox numbers or remove existing mailbox numbers.

Yes, when you set up your mailbox profiles, put in as much information as you can. Try to get missing email addresses and phone numbers from customers when they come in to check their mail.

Yes, just put a comma between the multiple email addresses.

Yes, we can help you import your mailbox customer information. If you email us an Excel spreadsheet with your customers' information, we can load that into your Notifii account. It would be ideal to have (at least) the mailbox numbers, customer names, email addresses, and cell phone numbers. If you have more information, send it along and we'll import whichever fields we support. If you have less information, send what you have and we'll help you get started.

Yes, you can easily export all your customer data into an Excel comma delimited file.

We have streamlined the notification process so that it should take you no more than a couple minutes each day to send package notifications.

All accounts start with a default notification message. You can edit/customize the email and/or text-message notification messages to suit your needs. In fact, we highly recommend that you customize the messages (to include store specific items such as business hours).

Yes, your customers can opt-out of package notifications. You simply change their notification preference to “do not receive notifications”.

Notifii provides you the option to log packages in. You can choose to just notify customers (without logging in individual packages), or you can choose to log packages by their tracking numbers. Logging packages provides more accountability of what packages have been received and what packages have been picked up.

If you log a package in by its tracking number, the email notification will include the tracking number as well. The default setting does not include the tracking number within text messages, as the text message length is too restrictive. However, you can customize your text messages to include the tracking number.

Yes, you have the option to log in package details such as carrier, service type (air, ground, certified mail, etc.), packaging type (small box, large box, envelope, bubble mailer, etc.), weight, sender, special handling (urgent, fragile, perishable, extremely heavy), package condition (appears fine, slight damage, major damage, etc.) and even include a custom message for the recipient.

Yes, if the package belongs to UPS, FedEx, DHL, or USPS. The email notifications will contain a link that (when clicked) will take your customers to the specific carrier's website and show the package's tracking history.

We will auto-detect the package carrier from the tracking number and include that information in the email notifications. You do not need to provide carrier information separately. Right now, we can auto-detect most UPS, FedEx, DHL, OnTrac, and USPS packages by the tracking number.

Yes, you can send package pickup reminders. This is an automated feature. Within your account settings, you just tell us the timing and frequency of the package reminders (example: send package reminders after 5 days, then send reminders again after 14 days, then again after 21 days, etc.) and we do the rest. You can also choose to not send any package pickup reminders. It's up to you.

Yes. If your stores charges a package holding fee, we can help you calculate it. We have two fee models you can choose from (first xx holding days are free, then charge a flat rate of $yy per package, or first xx holding days are free, then charge $yy every zz days). If you do not charge package holding fees, you can just turn this feature off as one of your account settings.

A signature release slip is a paper print-out for a package as shown below. It has the package tracking number and mailbox number along with a signature release statement. You put the slips into customer mailboxes. When they come to pick up the package, have them sign the slip (thereby acknowledging that they have picked up the package).
 
   

Make sure you have "print signature release slips" checkmarked before you hit submit. The slips will be created on a browser pop-up window. If your browser is blocking pop-ups, you need to go to your pop-up blocker settings and allow pop-ups from "www.notifii.com". Some anti-virus software, internet security software, and firewall software may block pop-ups as well. Please check those software settings to allow pop-ups from www.notifii.com. Instructions to change your browser pop-up blocker settings.

A daily package log is a printer-friendly list of all the packages received today. It lists the packages by mailbox number, tracking number, and has signature spots for customers to sign when they come pick up their packages. Instead of keeping stacks of paper with one signature per sheet, you keep one sheet of paper with a bunch of signatures.
 
   

Text messages are limited to 160 characters in total message length. This is a set industry standard.

Most modern cellphones/smartphones will support text-messaging (assuming the wireless service plan includes text-messaging). Some landline numbers may receive text-messages (depending on the phone service provider and telephone equipment).

No, you just need to know their phone number.

We support most cellular numbers in the United States and Canada (no other international cellular numbers are supported at this time). There may be some cellular numbers belonging to small local carriers or "Internet-based" carriers that we do not support at this time.

We do not charge you any additional fees for sending notifications via text-messaging. Some of your customers may incur a fee to receive text-messages depending on their wireless service plan. Please obtain your customers’ consent to send them notifications via text-messages.

Yes, you can specify the renewal date for each mailbox (this is optional).

Yes. If you specified a mailbox renewal date, then our system will automatically send them renewal reminders. This is completely automated and there is no additional work on your part. Renewal reminders will be sent out as email (if boxholder email address is on file) and text-message (if boxholder cell phone number is on file).

The timing and frequency of mailbox renewal reminders is a preference you can set. You have the option to send renewals (by email or text message) one month before the renewal date, three weeks before, two weeks before, one week before, on the renewal date itself, one week after the renewal date (past due), two weeks after, three weeks after, and one month after. Again, these renewal reminders are automatic, you just tell us the timing and frequency and we'll do the rest.

Yes, you can print out paper renewal invoices to put into your boxholder mailbox. We have a "one-click print-all" feature that allows you to easily print all upcoming renewal invoices.

From our mailbox management page, you can easily get a list of all mailboxes that are due for renewal this week, due for renewal this month, past due, etc. You can also sort the information by customer name, mailbox number, or renewal date. You can also get a mailbox report that summaries all these different renewal stats.

It’s simple. Just log into your account and click on the “cancel account” link (on your account status page). Your account will not be renewed at the end of your current subscription period. There are no cancellation fees. If you cancel during your trial month, you will not get billed at all.

You will no longer be able to log in after you cancel. Make sure you have all your customer information exported (if necessary) before you cancel.

No, we do not prorate subscription fees for cancelled accounts. We recommend you cancel towards the end of your subscription period.

Yes, you can reactivate your cancelled account. Just log into your cancelled account and follow the account reactivation instructions. Your mailbox profiles will be restored upon account reactivation.