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USC

The University of Southern California traded their manual mailroom system in favor of Notifii Track automated package tracking software to provide a better, faster experience for students and staff.

Problem

University of Southern California struggled with inbound package delivery management and keeping the barrage of incoming deliveries for students under control. As one of the world’s leading private research universities, USC needed to get ahead of the problem to ensure the best experience for their students and staff. The university needed to be rid of its antiquated, manual system, which was unreliable, and streamline their package logging and management process.

Industry: Higher Education Customer since: 2013 Size: 44,000 Students Average monthly packages: 18,000

The Solution

Notifii Track’s package delivery system was installed in all ten of the USC housing customer service centers. University housing personnel installed the software and necessary hardware, such as label printers and scanners, without any additional help needed from IT.

Leo Boese, Special Project Manager at University of Southern California said, "The Notifii Track system was extremely easy for our student workers and staff to learn. It's very efficient and students love it. FedEx, UPS and our logistic center delivery personnel love it, too."

The system made it possible for the university to put into place an automated and reliable package delivery system that yielded near immediate results. The Notifii Track inbound package logging software reduced the amount of space needed to store packages by more than 85%.

“The system combines ease-of-use and maximum efficiency while still providing our customer service centers with the flexibility needed to meet the needs of individual students and each specific service center. The ease of operation has permitted our staff and student workers to become proficient using the system in a very short period of time. This made the transition to, and the acceptance of the new system an overwhelming success,” said Boese.

“The ease and speed that packages are both logged in and delivered to the resident is phenomenal. USC housing can now boast a unique service that offers unparalleled performance to our residents.” Leo Boese
Special Project Manager, USC

Results

Since installing Notifii Track package logging software, USC has logged over one million packages! Approximately 70% of these packages were picked up the same day they were logged in. Over 85% were picked up within 3 days of being logged in.

“The ease and speed that packages are both logged in and delivered to the resident is phenomenal. USC housing can now boast a unique service that offers unparalleled performance to our residents,” stated Boese. “Not only do we thank Notifii for their excellent product, software, and support, we most wholeheartedly endorse this product to other universities, colleges and all organizations which handle large amounts of mail for distribution.”

Challenges

  • Time consuming manual system
  • Unreliable process
  • No automation

Key wins

  • Accountability & automation
  • Maximum efficiently & ease-of-use
  • Over 1 million packages logged
  • 85% of packages picked up within 3 days

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