Problem

Gogo Air has a rich history in bringing connectivity to commercial fliers and being ground-breakers in the field. It was no wonder that the commercial giant wanted the same connected communication and efficient operations inside its mailroom as well. However, Kristen Keele, Senior Facilities Coordinator for Gogo Commercial Aviation, recalled there was little in the way of a package management system at the start.

“Here in the mailroom we wrote everything by hand, including the long tracking numbers. It took forever,” Keele stated, remembering the tedium involved in logging long tracking numbers for packages over and over inside her department. If she wasn’t dealing with the issue of legibility and clear package logging, Keele was dealing with the burden of time being taken away from her and her team’s responsibilities to deal with incoming package tracking and logging.