Back to blogs

Delivery, Please: A Closer Look at Ecommerce and the Changing Landscape of Package Deliveries

 

W  hile brick and mortar stores are shuttering at an alarming rate, e-commerce is experiencing explosive growth. Online shopping increased 16% between 2016 and 2017 and now accounts for 13% of all retail sales.

And with a rise in e-commerce comes an increase in the number of packages in route - which is leading to a drastic change in how packages are received and distributed.

The Current State of Package Shipping

Three years ago, a record 65 billion parcels were shipped worldwide, and that number continues to increase. UPS alone handles about 15.8 million packages each day (that’s 324 packages every second!), while FedEx averages about 3.4 million on a daily basis. In addition, the USPS just posted record numbers for holiday package shipping in 2018, along with increases in the number of packages shipped throughout the year.

The interest in online ordering and shipping is growing so large that major e-commerce companies are changing the way packages are delivered. Amazon recently announced they’re recruiting individuals to provide small-scale delivery services in order to keep up with demand. The prospect of same-day delivery, delivery by drone, and self-driving vehicles are on the horizon, which will add new layers of complexity to the process.

These shifts in delivery methods are also affecting what happens to packages once they arrive. Packages hot off the delivery truck aren’t always at their final destination. Places like hotels, residential community offices, mailrooms, and other handling locations are then tasked with ensuring the right package makes its ways into the right hands in a timely manner.

But the growing number of packages these facilities take in aren’t making the final phase of delivery any easier, forcing them to investigate solutions that can simplify and streamline their operations.

The Evolving Role of Final Destination Facilities

Corporate mailrooms, hotels, and offices are used to receiving packages on their customers’ behalf. But the sheer volume of incoming packages at any given time are forcing managers to get creative in how they handle the process.

Customers typically track their packages online via their carrier’s tools, but once the package reaches the receiving facility, that tracking ends. In other words, customers only see that a package was delivered to their corporate mailroom. Where it actually ended up upon arrival is anyone’s guess.

This lack of transparency during the final delivery phase can lead to lost packages and extended wait times, not to mention overcrowding in areas where package are stored.

This can be especially damaging for businesses serving customers (as opposed to employees), such as hotels. A lack of timely notification that a package has arrived or misplacing the package can affect their impression of your company. Package handling is part of their experience with your business, and your customers expect the same level of service with every interaction.

How Technology Can Help Deliver a Better Customer Experience

Many facilities are now at the point where they can no longer ignore the need for better package management. Your customers and employees are using technology to place orders online and track their package’s status, and technology should also provide the solution.

Using package tracking software for your hotel, office, or mail room can deliver a better experience to customers and employees alike. By tracking each package’s journey through your facility, you add transparency and accountability to the entire process. Users can receive instant notifications that there’s a package waiting for them. Employees save time by knowing where packages are located and can hand over parcels with confidence.

As the package shipping industry grows, so will the responsibility that facilities assume. People have traded stopping by the store for the comfort and ease of delivery - it’s vital that you provide that same level of comfort.

Notifii was designed to tackle modern mailroom problems with modern solutions. Our software allows facilities to send delivery notifications to users and track packages within your facility to avoid misplacement and ensure each package is delivered to the right person. Ready to learn more? Schedule a demo and chat with us today!