You’ve got questions.

We’ve got answers.

FAQs

Notifii Track

Notifii Track is a web-based and app-based package management software. Some people call it package logging or package tracking or package notification software. Notifii Track allows you to log packages in/out so that you always know what packages were received at your facility (i.e., your mailroom, your leasing office, etc.) and which packages were picked up by the end-recipient (i.e., your property residents, your school students, your company employees, etc.). Notifii automatically alerts the end-recipient via email and/or text message to let him know his package has arrived and is ready to be picked up.

Notifii is designed to be used by anyone that receives packages at a central location for redistribution to end-recipients. 

Specifically, Notifii Track APT is designed for apartment communities, multi-family properties, residential buildings/towers, condominium/homeowner associations, and student housing properties. Notifii Track EDU is designed for college/university mailrooms and residence hall mailrooms/service desks. Notifii Track INC is designed for corporate mailrooms, front desks, large office buildings and hotels.

You can use Notifii Track through your web browser, or you can download our Android/iOS app on your tablet/smartphone.

Check out our pricing page here.

If you want to set up a desktop/laptop to use Notifii Track, you will need a barcode scanner and signature pad. Although any barcode scanner will work, we recommend the Symbol LS2208 barcode scanner ($80). Our application is compatible with only the Scriptel ST1571 signature pad ($240).

If you want to use Notifii Track on a mobile device, all iPads and iPhones are compatible. For Android devices, any smartphone/tablet with a 5MP auto-focusing rear camera is compatible.

No, one Notifii Track can accommodate multiple mailrooms.


Yes, each residential property should have a separate Notifii account.

Yes, you have the option to globally turn on/off notifications. Notifications can be via email, text message or both.


Within the United States and Canada, there is no additional fee to send out text messages for package notifications.


Yes, you can customize all aspects of the package notification messages.

Yes, recipients can easily opt-out of notifications. They can click the unsubscribe link (automatically embedded at the bottom of every email) to opt-out of email notifications. They can reply STOP to text messages and opt-out of text notifications. You can also opt-out specific recipients through the user interface if that person chooses not to do on their own.

Yes, we do have an option to display pending packages to a TV screen. You need either a smart TV or any TV with an Amazon Fire Stick.

Yes, we have many reporting tools available. You can get reports that show daily package counts, monthly package counts, package activity by hour and day, speed of pickup, age of pending packages, etc.


Yes. In fact, package reminders are automatically sent out to recipients. The timing and frequency of those automated reminders is a simple account-wide setting.

When logging packages in via the iPad/Android app, you will have the option to take up to three pictures of the package (example uses: take a picture of the shipping label to show additional package details, take a picture of the box to show it was damaged, etc).

Any pictures you take will be embedded in the email notification, linked in the text message notification, and stored in our database for future reference. When logging a package out, you can also take up to three pictures (example uses: take a picture of someone’s driver license as additional verification, take a picture of a package being delivered to a specific location, etc.).

Package tags are printed labels that you put on the package. Printing them is optional, but there are some benefits:

The package tags serve as a visual indication to your staff that a package has been logged into Notifii. Any package without the tag has not yet been logged into Notifii.

You can customize what information gets printed on the tag. You can print certain information (like recipient name or mailbox number) in big font for easier shelving/organization or retrieval. If you handwrite information on the package with a marker, the tags can replace that step.

For smaller offices and mailrooms, we recommend the Dymo 450 thermal label printer with Dymo 30256 labels (2.25 inches by 4 inches). The Dymo 450 printer is about $90. The Dymo 30256 label rolls are about $5 per roll. One roll has 300 labels.

For busier mailrooms, we recommend the Zebra GK420d label printer. This is a heavy duty printer that cost about $400.

Both printers are thermal printers, meaning they do not need any ink ribbons or cartridges.

Yes, you can log multiple packages for one person. That way, they get one consolidated notification.

Notifii Connect

Notifii Connect is a resident communication platform that provides a property management team with a list of robust communication capabilities such as 1:1 texting, dynamic grouping, text autoresponders, engagement analytics, and automated messages.

Property management teams, COA/HOAs, education systems and housing authorities.

Notifii Connect is a cloud based system and can be accessed via web browser or Android/Apple mobile app.

Notifii Connect requires access to a desktop browser and an internet connection.

We provide every account with a unique texting phone number with a local area code.

Your team can message individual residents 1:1, create dynamic groups, or message your entire roster.

Messages can be automated based on triggers including “Time & Date”, “Move In Date”, Lease End Date”, “Birthday”, “Day of the Week”, “Day of the Month”, and more.


Residents do not need to opt in or download anything to start receiving messages from the Notifii Connect platform.

Yes, your residents can “unsubscribe” from emails or reply “STOP” to text messages. These unsubscribing residents will be aggregated into a report for convenient reference.

Notifii Lockers

We recommend having no more than 9 towers or 100 compartments at one location.

The purchase cost of lockers depends on several factors: actual locker costs, shipping costs, and installation costs. We will provide a custom quote based on your specific locker configuration and your location. There is a monthly cost associated with the terminal app.

Yes, the lockers come with a one-year hardware warranty. After the standard warranty period, you can purchase an extended warranty or just pay-as-you-go for any hardware issues.

We can usually get your lockers ordered and installed within 3-5 weeks.

To install lockers, you need space, power, and internet. The amount of space needed will depend on your specific configuration. We’ll provide you with locker dimensions and have you confirm your site dimensions are sufficient. You will need to have at least one wall power outlet. You will need internet connectivity (network cable plugged into your router or strong Wi-Fi signal).

Yes, you can wrap your locker with graphics. The wrapping is usually done on your premise to avoid graphic damage during shipping/installation. We can help you find a local vendor to do the wrapping or we can source this and include it as part of the order. The lockers are painted white if you choose not to wrap.

This is an account setting. You can allow carriers to deliver packages without PINs. Alternatively, you can require carriers to use a delivery PIN. In that case, you will need to create the PINs through your management portal and then provide the PIN to carriers. You can create one shared PIN for all carriers or separate PINs for each carrier.

Residents do NOT need to download any app. They will get an email/text with their package pickup PIN.


Within the terminal app, residents can trigger a “resend my PIN” by providing their email or cellphone. We also have tools within your management portal for you to trigger a “resend my PIN” to the resident.

Our lockers are ADA compliant. Within your management portal, there is a setting to flag specific residents with ADA needs. If this resident receives a package, we will select a compartment within the lower half of the locker.

When your lockers are 100% full, carriers will not be able to deliver additional packages. We will pop up a message to the carriers. You can customize this pop-up message to say something like “The lockers are 100% full. Please bring your packages to the leasing office.” or “The lockers are 100% full. Please deliver any remaining packages directly to resident units.”.

You can upload a CSV through our management portal and manage the list through the portal, or we can help you set up a data integration. We have integrations available for Yardi, Realpage, MRI, Entrata, Appfolio, Resman, Azure Active Directory, Google Workspace. If you use something else, we can set up a nightly CSV datafeed.

The Full Suite

Yes, you can set up as many individual user accounts as necessary. In fact, we do not recommend sharing usernames and passwords. It is free to set up as many user accounts as you need.

We have four predefined user roles: admin, staff, assistant2, assistant1. Admins have full access while Assistant1s have very limited access. If our predefined roles do not meet your needs, you can create custom roles.

Yes. If you have multiple computers or multiple devices, they can all be logged in concurrently.

Yes, we do offer a 14-day free trial. There is no credit card information required for sign-up and the trial version allows you to have full access to the program.

Yes, just upload whatever information you have now. You can always fill in the blanks later on.

Notifii will work on any modern computer with any operating system (Windows, Mac OS, Chrome OS). Any web browser will work. We recommend that you get the latest web browser versions, but at a minimum, we do require Internet Explorer 8+, Edge 38+, Chrome 40+, Firefox 40+, and Safari 9+.

You can upload recipient data into Notifii via three ways.

#1 Upload a CSV file
If you can export your data into a CSV file, then you can upload that file through our user interface. We can help you format and upload your file upon request.

#2 Input manually
You can add recipient data one by one through the user interface.

#3 Data integration
You can set up a data integration that does the initial upload and nightly updates.

If you use Notifii on your computer, there is no software to download or install. Simply use Notifii through your web browser. If you use Notifii on a mobile device (tablet or smartphone), then you will have to download our Android/iOS app through the device’s app store.

If you use Notifii on your computer, then there is no “upgrading” on your end. Any new features/updates that get released are automatically “delivered” to everyone through the browser. If you installed one of our apps, then you will need to download the latest version from the app store. Most devices already “auto update” apps by default.

Yes, you can subscribe to just one module if that’s all you need. You can always add additional modules at a later date.

Integrations

We have integrations available for Yardi Voyager, Realpage OneSite, MRI, Entrata, AMSI, Resman, Rent Manager. Generally, there is no cost to you to set up an integration. Please contact us to get integration instructions.

Yes, we can set up an integration for nightly flat files. CSV formats are preferred. You will set up your end to export the data to a CSV file, and then upload the file to our designated server. We will set up our end to process your file. Please contact us for specific instructions and credentials.

We have integrations available for Azure Active Directory and Google Workspace.

We have integrations available for Okta, OneLogin, Google G Suite, Azure Active Directory, and any SAML2-compliant system.

We have limited APIs for custom integrations. Please contact us for more details.

Getting Started

No, we do not have any prerecorded demos. We do our demos live via GotoMeeting. That way, we can get to know you and present a solution tailored to your needs. The live demo also allows you to ask us questions. We are generally available for demos during normal business hours (Pacific time).

To get started with the 14-day free trial, just create your account here.

You do not need a credit card to sign up.

Please go through our ‘new account checklist’ to get started. You can access the checklist by navigating to “HELP > Getting Started”.

We have some training videos available online. When you are logged in, navigate to “HELP > Training Videos”. We can also schedule a training session via GoTo Meeting.

We offer customer support via email, phone, or chat during normal business hours (Pacific time). You can email us at support@notifii.com or call us at 888-506-8536.

Billing and Contract Terms

You have two billing options, depending on how you wish to pay.

If you can put a credit card on file, then we will set you up for automated monthly billing. We will send you a payment receipt each month.

If you need us to invoice you first, then we will submit a quarterly or annual invoice. You can pay via one-time payment cards, paper checks, or direct deposit. You will have 30 days to remit payment.

Yes, we can work with your purchasing department to obtain a purchase order and submit invoices against the purchase order.

No, we do not require you to sign any long term contracts.

You can cancel anytime. Advance notice is appreciated, but not required. Just contact us before your next billing cycle starts. We do not issue prorated refunds.

Application Security and Data Policies

We take website security and data security very seriously. We can provide you with our comprehensive “Data Security and IT Questionnaire” document after you complete a demo. 

Data is always encrypted, both in-transit and at-rest.

We will retain your data for as long as you are an active customer.  After you close your account, we will automatically delete your data after one year.  You can contact us to have your data deleted immediately after closing your account. 

Our primary database is mirrored to a replica database in real time. We also take nightly snapshots of the database.

We own our software. You own your data. Any data you upload (recipient names, email, cellphones, etc) and any data you input/generate (package data, messages, etc) are considered your data.