COVID-19 has changed how many property management teams do business and connect with their residents. With the invention of email, text messaging, and video conferencing many businesses are able to transition routine tasks to a virtual platform and retain a sense of normalcy.
Using a text app for property managers can help manage the large volume of inbound calls regarding questions and requests can be overwhelming at times - driving several property managers to search for a digital solution.
85% of the global population own a mobile phone, 97% send a text at least once a day and those who’ve received a text open it 98% of the time. With statistics like that, it’s obvious that texting is a preferred mode of communication.
With 88 percent of residents preferring to communicate via email and 90 percent of text messages being read within 3 minutes of delivery, property managers can no longer ignore the fact that these are now mainstream expectation on how a resident prefers to communicate.