Industry: Multifamily Customer since: 2019 Size: 500 Units Average monthly messages: 2000
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The Tamarack team began seeking out systems that would not only allow them to communicate with their residents in a more immediate fashion, but as well as integrate with their current rent management software. Tamarack then found Notifii Connect.



Problem

Alex Murray, Property Manager for Tamarack Property Management, and her team are responsible for communicating with over 500 different families on a regular basis. Every time they had to send out an announcement, the staff was deployed to administer notices to every apartment door in the community. This took up an excessive amount of time and forced the employees to pause other projects until this service was completed. The more times they completed this task, the more they realized just how inefficient their process was. Putting out flyers or sending out notices was a largely time-consuming process that involved printing them out, placing each one in an individual envelope, labeling the envelope, and fixing them to every single door.

Not only was their original process inefficient, but it wasn’t environmentally friendly either. Since all of their notices were being printed out, that meant that every update came with over 500 pieces of paper being used in total, with some instances requiring multiple updates. This was inefficient from a cost perspective, and it also didn’t align with green business practices. Ultimately, the group realized that they needed a simpler and quicker way to send out notices to their residents.

Notifii Solution

The Tamarack team began seeking out systems that would not only allow them to communicate with their residents in a more immediate fashion but as well as integrate with their current rent management software. Tamarack then found Notifii Connect. Connect is a system designed to make mass communication a simple process. The obvious solution was to switch to this digital platform, generate quick results, and save time and resources. .

“With over 500 apartments getting information out quickly was an issue, to say the least. By the time we would prepare a letter, fold them, put them in envelopes and place on doors we had spent a day or more. With Connect we can prepare a quick text or even a nice flyer and have it out to the 500+ apartments in minutes. It's been a game-changer! ”– Alex Murray

Notifii Connect is a cloud-based solution that can be implemented at a community in less than a day and can be accessed via a desktop browser or mobile app. This makes it possible for messages to be sent out from anywhere and allows employees to effortlessly manage updates and notifications as needed. Switching to Notifii Connect gave Tamarack the power to deliver updates on a regular basis without sacrificing their team’s time and resources.

Results

After the team made the switch to Connect, the change in the workflow was notable. Immediately, Tamarack began to save hours of time that would have been spent printing, packaging and delivering notifications. Following a simple setup, the property management team was officially live and able to communicate with their residents anytime and anywhere.

“The simplicity of the system was the biggest selling point for us.” – Alex Murray

The biggest difference here was in the time saved, and the efficiency with which it could be handled. Now, urgent updates can easily be sent out to the residents immediately rather than forcing employees to sprint to every building in the community. This has allowed for more control over important community updates and more freedom to send out promotional information. Ultimately, the implementation of Notifii Connect has improved the way Tamarack communicates with their residents which lead to more efficient use of employee time and a better rapport with their residents!

Challenges

  • Time sensitive info sent quickly
  • Paper slip notifications
  • Save time and money

Key wins

  • Quick efficient communication
  • Less wasted time
  • Resources saved

“With over 500 apartments getting information out quickly was an issue to say the least. By the time we would prepare a letter, fold them, put them in envelopes and place on doors we had spent a day or more. With Connect we can prepare a quick text or even a nice flyer and have it out to the 500+ apartments in minutes. It's been a game-changer! ”

Alex Murray
Property Manager, Tamarack Property Management

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