The day to day experience of an onsite property manager is largely composed of coordinating staff and delegating tasks. It requires connecting residents to the maintenance team, answering common questions, driving new rental agreements, and collecting payments. Using a text app for property managers can help manage the large volume of inbound calls regarding questions and requests.
Here are a few examples of how text messaging for property managers can be used to optimize your day to day operations.
When reaching out to delinquent residents, it's crucial to have a record of each attempt to get in contact. Your SMS software likely allows you to pull reports of how often you’ve reached out and if your resident has responded or opened your message.
This enables your team to set up a process or checklist of communications methods to collect on late rent.
Log in to your tool, see how many messages were sent - 4? 5? 10? If it meets the threshold that leadership has sent, give your resident a call and see if you can visit the property and discuss why they haven’t been responding.
If your residents need to get in touch with you as soon as possible about a maintenance order but you can’t answer the phone - texting provides your residents the opportunity to send in a message immediately.
In the same way, you manage maintenance requests and questions - handle community announcements. For instance, if an amenity is being closed for a week for renovations - you can send out an all-encompassing message to your residents.
You can utilize an auto-responding text message tool to respond to any questions about that amenity with an FAQ link so your team does not need to actively respond to each and every message.
Notifii Connect is a cloud-based platform designed to make resident communications seamless and easy. Segment your contact lists, pull reports, and send personalized bulk text messages in seconds on the Notifii platform.
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Read more about text messaging best practices on our blog